Refund & Return Policy
Effective Date: 11-02-2026
Thank you for shopping with Namasvi Fashion. Please read our policy carefully before placing an order.
1. Return Eligibility
We accept returns only if the product received is damaged at the time of delivery.
To be eligible for a return:
A clear and continuous unboxing video is mandatory
The video must start before opening the sealed package
The shipping label must be clearly visible
The damage must be clearly shown in the video
Without a proper unboxing video, we will not be able to process any return request.
2. Reporting Time
Customers must report damaged products within 48 hours of delivery.
Requests made after 48 hours will not be accepted.
3. Refund Process
Once the damage claim is verified:
We will initiate a refund to the original payment method
ORProvide a replacement (if applicable)
Refund processing time may take 5–10 business days after approval.
4. Non-Returnable Situations
We do not accept returns for:
Incorrect size selected by the customer
Change of mind
Color variation due to lighting or screen display
Delay caused by courier services
Please check size charts and product details carefully before placing your order.
5. Order Cancellation
Once an order is placed, it cannot be cancelled.
6. Contact Us
For damaged product claims, please contact:
Email: support@namasvi.shop